Shipping Policy

Order Processing

Orders are typically processed and shipped within 2–5 business days after purchase, please allow an additional 7 days for shipping. Orders are not processed or shipped on weekends or holidays.

During product launches, sales, holidays, or periods of high order volume, processing times may be slightly longer.

Shipping Methods & Delivery

We currently ship orders within the United States.

Available shipping options and estimated delivery times will be displayed at checkout based on the customer's location and order.

Estimated delivery times begin once the order has been shipped and are provided by the shipping carrier. Delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on the customer's location, order size, and selected shipping method.

Free Shipping

Free standard shipping is available on qualifying U.S. orders of $60 or more. The free-shipping threshold is calculated based on the merchandise subtotal before applicable taxes, discounts, and shipping charges.

Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information when available.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Lost, Delayed, or Stolen Packages

Once an order has been shipped, delivery is the responsibility of the shipping carrier. Believe Brand Co. is not responsible for delays caused by the carrier, weather, incorrect addresses, or circumstances outside of our control.

If your package appears to be lost or has not arrived within the carrier's expected delivery window, please contact them to assist with the appropriate next steps.

Believe Brand Co. is not responsible for packages marked as delivered by the carrier but subsequently reported as missing or stolen. Customers are encouraged to ship orders to a secure location.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If an order has not yet shipped and you notice an incorrect address, contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made after an order is placed.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to reship the order.

International Shipping

International shipping availability and rates, when offered, will be displayed at checkout.

Customers are responsible for any customs duties, taxes, tariffs, or other fees imposed by the destination country.

Returns & Shipping

Eligible merchandise may be returned within 14 days of delivery in accordance with our Return & Refund Policy.

Customers are responsible for the cost of return shipping. Original shipping charges are non-refundable.

For damaged, defective, or incorrectly shipped merchandise, please contact us before returning the item so we can determine the appropriate resolution.

For complete information regarding returns and refunds, please see our Return & Refund Policy.